AI is disclosed
Every call starts by telling the caller it is an AI assistant and that the call may be transcribed. It never pretends to be a person; a caller can ask for a human callback.
TRUST & ABOUT
Trust,
plainly.
Yunatrix is a garage door after-hours booking service for independent shops in the Phoenix, Arizona area, built by a China-based software company. This page explains who we are, what the AI does, where call data is processed, and how to reach a person.
Not a repair contractor. We do not quote, warrant or perform garage door repairs, and we do not dispatch technicians. The service answers calls and books appointments for the business; the business handles the job.
AT A GLANCE
Three things
to know first.
No call recording
Calls are not recorded. Audio is transcribed in real time to build the lead; raw transcripts are not stored. Structured lead records are kept for 90 days, then deleted.
Where data is processed
Call audio is handled by Twilio in the US. Twilio's US audio handling is separate from AI processing: AI text processing is currently processed in China. Migration to US hosting is in progress; we will confirm in writing when it is live.
WHO WE ARE
A booking service,
not a repair company.
Yunatrix is a brand of Shaanxi Yunzi Artificial Intelligence Technology Co., Ltd., a China-based software company. We focus on one niche: independent garage door companies in Phoenix, Arizona. We provide after-hours booking software and services, and we are not a garage door repair contractor.
- Legal name
- Shaanxi Yunzi Artificial Intelligence Technology Co., Ltd.
- Registration (USCC)
- 91610131MAKMWC9U3Q
- Registered address
- Room 301-7, Floor 3, Building A, Huajing Business Plaza, No. 20 Fenghui South Road, High-tech Zone, Xi’an, Shaanxi, China
- Service focus
- After-hours booking for independent garage door companies in Phoenix, Arizona.
This English legal name and registered address are used with the company owner’s authorization. The operating company is the service provider and contracting party for a pilot.
CALLS, DATA & LOCATION
What happens
to a call.
These are the data rules for the demo line and for a pilot. They match the Privacy Notice.
Calls are not recorded.
Audio is transcribed in real time to build the lead; raw transcripts are not stored.
Structured lead records — name, phone, issue, ZIP and appointment preference — are kept for 90 days, then deleted.
We do not sell personal data.
Call audio is handled by Twilio in the US. Twilio's US audio handling is separate from AI processing: AI text processing is currently processed in China. Migration to US hosting is in progress; we will confirm in writing when it is live.
Telephony and AI providers act as sub-processors on our instructions; we can list them on request and provide a data processing agreement (DPA).
We do not see or store card numbers; PayPal handles payment details.
To request a DPA or ask us to delete your data, email privacy@yunatrix.com. Data-deletion and complaint requests are handled within 10 business days. For more detail, read the Privacy Notice.
SUPPORT & SECURITY
How to reach
a person.
Support is handled by email. The demo line is an AI demo, not a staffed help desk.
Contact us
For pilot, billing or support questions, email contact@yunatrix.com. We aim to reply within two business days. Support email is monitored during Phoenix business hours, Monday to Friday (MST, UTC−7).
Demo line
The live demo line +1 (602) 387-9966 answers 24/7 with the AI booking service. Standard call rates may apply. Use email for account, privacy or staffing questions.
Security measures
- TLS protects data in transit between your browser and this site, and for calls handled by our providers.
- Least-privilege access controls limit who can reach service systems, and we keep audit logs of access.
- We keep only structured lead records, for 90 days; call audio is not recorded and raw transcripts are not stored.
- Payments are handled by PayPal; we do not see or store card numbers.
- No security measure is perfect; we do not claim a certification or an absolute security guarantee.
PLAIN ANSWERS
Questions
we get asked.
Where are you based?
We are a China-based software company (Shaanxi Yunzi Artificial Intelligence Technology Co., Ltd.). Our product is built for independent garage door companies in Phoenix, Arizona.
Where does our data go?
Call audio is handled by Twilio in the US. Twilio's US audio handling is separate from AI processing: AI text processing is currently processed in China. Migration to US hosting is in progress; we will confirm in writing when it is live. Calls are not recorded, raw transcripts are not stored, and lead records are kept for 90 days.
Is this a real person?
No — it is an AI assistant, and it says so at the start of every call. It can take details and book a slot, and a caller can ask for a human callback.
Who do we contract with?
The contracting party is Shaanxi Yunzi Artificial Intelligence Technology Co., Ltd. (China). We can provide a data processing agreement (DPA) and a W-8BEN-E on request.
Do you support US time zones?
The service answers 24/7. Support email is monitored during Phoenix business hours (Monday to Friday, MST, UTC−7), and we aim to reply within two business days.
How do I request deletion or complain?
Email privacy@yunatrix.com. Data-deletion and complaint requests are handled within 10 business days, and we can provide a DPA on request.
AI LIMITS & SAFETY
What the AI
cannot do.
- The AI can mishear or misunderstand information. A person at the business should review the lead before dispatch or quoting.
- The service is not a repair contractor: it does not quote prices, provide warranties, perform repairs or dispatch technicians.
- It does not provide repair, safety, legal or emergency advice.
- We do not guarantee lead volume, appointments or any business outcome.
- For a door emergency, safety risk or any emergency, call 911 or your local emergency number, not this service.
If you have an emergency, call 911. Do not rely on the AI service for emergencies.
START WITH 10 CALLS
See it on
your after-hours line.
Try 10 answered calls free for 14 days, book a 15-minute intro, or review pricing first.